Terms of sale

1. About these terms

These terms apply when a consumer buys goods from The Loft UK through this website. Nothing in them limits rights that cannot lawfully be excluded under UK consumer law.

2. Products and prices

We try to describe and photograph products accurately. Colours and appearance can vary slightly between screens and individual handmade or natural products may vary. Prices are shown in pounds sterling and include VAT where applicable.

3. Availability and ordering

Orders are subject to stock availability. Adding an item to your basket does not reserve it. We re-check price, stock and delivery method when checkout is created. If we cannot accept or fulfil an order, we will contact you and refund any payment due.

4. Payment

Online card payments are processed securely by SumUp. The Loft UK does not handle or store your full card details. An order is not treated as paid until the payment provider confirms successful payment.

5. Delivery and collection

UK delivery orders use the delivery method stated at checkout. Our current standard service is free Royal Mail Tracked 48. Products marked Collection only must be collected by arrangement. Please see our Delivery information for more detail.

6. Cancellation, returns and faulty goods

Online consumers usually have a legal right to cancel most goods orders within the statutory cancellation period. Separate legal remedies apply where goods are faulty, not as described or otherwise do not conform to the contract. Please see our Returns & refunds policy.

7. Responsibility

We are responsible for losses that are a foreseeable result of our breach of these terms or failure to use reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so.

8. Governing law

These terms are governed by the law of England and Wales, subject to any mandatory consumer protections that apply where you live. Consumers may bring proceedings in the courts available to them under applicable law.

9. Contact and complaints

If you have a question or complaint, contact us and include your order reference where possible. We will try to resolve the matter promptly.

Who we are

The Loft UK is operated by JG Smith.

Trading and returns address: The Loft UK, 6 Lufton Close, The Rings, TS17 5LR

Email: hello@theloftuk.co.uk