Contact us
How to get in touch with The Loft UK.
Order help
For questions about an order, delivery, return or refund, contact us and include your Loft order reference where possible.
Who we are
The Loft UK is operated by JG Smith.
Trading and returns address: The Loft UK, 6 Lufton Close, The Rings, TS17 5LR
Email: hello@theloftuk.co.uk
Returns
Where possible, contact us before sending a return so we can give you the correct return instructions. This request does not affect your statutory rights or cancellation deadlines.
Last updated: 12 September 2026