Delivery information
How The Loft UK delivers and tracks UK orders.
UK delivery
We currently accept delivery orders to UK addresses only. Standard delivery is free and is usually sent using a Royal Mail or Parcelforce Tracked 48 service.
Tracked 48 is a tracked delivery service, but it is not a guaranteed delivery-time service. We aim to dispatch orders promptly. Where no different delivery date has been agreed, goods will be delivered without undue delay and within 30 days as required by law.
Tracking
Once Royal Mail or Parcelforce reports your order as dispatched, we send the tracking number to the email address used for your order. Tracking events are then provided by the relevant carrier.
Collection-only items
Some large or unsuitable-for-post items may be marked Collection only. These items are not sent by Royal Mail. We will use the contact details on your order to arrange collection.
Delays or missing parcels
If your parcel is delayed, damaged in transit or appears to be missing, contact us with your order reference so we can investigate. Your statutory rights are not affected by a carrier delay.
Who we are
The Loft UK is operated by JG Smith.
Trading and returns address: The Loft UK, 6 Lufton Close, The Rings, TS17 5LR
Email: hello@theloftuk.co.uk
Last updated: 12 September 2026